Passengers living in south east London have a lot to complain about because they are officially the worst rail customers in the UK.
Southern, Thameslink, Southeastern and Great Northern are the carriers who are the least popular among the passengers who use them.
Among Southern passengers only 72 percent. Thameslink is 75%, Great Northern 79%, and Southeast 81%.
The semi-annual survey was conducted by Transport Focus, an independent company that asked more than 55,000 people. Passengers traveling by train thus forming one of the largest passenger studies in the world.
Interestingly, the majority of London-based operators have reported an increase in customer satisfaction with their services, says Transport’s director, Anthony Smith
Passengers using the train in London and the southeast, however, are more satisfied with the operation of the trains as their satisfaction increased from 79 percent to 82 percent this year, and the data show that Southern is trying to regain its previously-repaired reputation with good service. , It’s good on both train and train stations, “said Smith.
“This shows that you can achieve a more acceptable position,” Smith added.
“These signs of improvement, however, are very fragile and need to be cared for, but recovering the reputation will be difficult and will be under pressure to keep the current number of passengers.”
UK rail operators with the highest percentage of satisfied customers are Hull Trains (97%), Heathrow Express (97%), Grand Central (94%), Merseyrail (94%), Chiltern (92%). And Virgin Trains (92 percent).